Refund policy
At ZESTO BITES, we are committed to delivering a premium snacking experience in every pack. As our products are food items, we follow a strict quality and hygiene-based return policy.
1. Eligibility for Returns:
We accept return requests only under the following conditions:
- ✦ Product received is damaged or tampered
- ✦ Incorrect product delivered
To Initiate a Request:
Please provide the following within 48 hours of delivery:
- ✦ Notify us within 48 hours of delivery
- ✦ Unboxing video
- ✦ Clear product images
2. Non-Returnable Conditions:
Returns will not be accepted in the following cases:
- ✗ Opened or consumed products
- ✗ Returns based on taste preference
- ✗ Requests raised after 48 hours
3. Refund and Replacement:
- ✦ Approved refunds are processed within 5-7 business days
- ✦ Refunded to original payment method OR as Store credit
- ✦ Replacement products will be shipped free of cost